Return Policy We are committed to your complete satisfaction. If you are not completely satisfied with your purchase, you may return your order with 14 days from the date of shipment for a refund or exchange (less shipping and handling charges). All returns are sent at the expense of the buyer. Additional shipping charges will apply to all exchanges, and must be paid for upfront before the exchanged item(s) can be shipped. All returned products must be in their original unused condition. Any scratched, altered, blemished or broken items will not be accepted for a refund or exchange, unless the damage occurred during the original shipment, or the item(s) were faulty due to fabrication error. Returning Your Order Please follow these steps to return or exchange your jewelry item(s): 1. Contact Customer Service and request a Return Authorization Code for your order number. 2. Please write your Return Authorization Code on the outside of the package. Send your item(s) with any and all tags attached, original packing materials, and original invoice to us by an insured courier and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package. Send your package to: ECLIPSE LINE 158 Concord Rd, App.D11 Billerica, MA 01821 USA |
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